Introduction

Welcome to Travel Leaders Australia. By using our website and services, you agree to comply with and be bound by the following terms and conditions. Please review these terms carefully. If you do not agree with these terms, you should not use our services.

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Definitions

• "We", "us", "our", or "Travel Leaders Australia" refers to Travel Leaders Australia.

• "You" or "your" refers to the customer using our services.

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Services Provided

Travel Leaders Australia is one of the leading travel agencies offering a variety of travel services, including:

• Flight bookings

• Holiday packages across the world

• Value for money packages

• Luxury packages

• Group departures

• Customized packages

Our holiday packages typically include all transfers, comfortable to luxurious stay options, and guided sightseeing options. All facets of a package can be customized to meet the needs of the customer.

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Booking and Payment

• Booking Process: To book any of our services, you must follow the booking procedures outlined on our website or communicated to you by our representatives.

• Payment: Full payment must be made at the time of booking unless otherwise specified. We accept various forms of payment as indicated on our website. All prices are in AUD unless stated otherwise.

• Confirmation: A booking is considered confirmed only when full payment is received, and you receive a booking confirmation from us.

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Cancellations and Refunds

• Cancellation by Customer: If you need to cancel your booking, please contact us immediately. Cancellation charges will apply based on the time of cancellation relative to the departure date. Specific terms will be provided at the time of booking.

• Cancellation by Us: In the unlikely event that we need to cancel your booking, we will offer a full refund or an alternative arrangement of comparable value.

• Refunds: Refunds will be processed according to our refund policy, which will be communicated at the time of booking.

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Changes to Bookings

• Customer-Initiated Changes: If you wish to make changes to your booking, please contact us as soon as possible. We will do our best to accommodate your request, but changes may be subject to availability and additional charges.

• Changes by Us: We reserve the right to make minor changes to your booking if necessary. We will notify you of any significant changes and offer alternative arrangements if required.

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Travel Documentation

1. Passports and Visas: It is your responsibility to ensure that you have a valid passport and any necessary visas for your travel.

2. Health Requirements: You must comply with any health requirements and obtain any necessary vaccinations for your travel destination.

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Liability

• Service Performance: We will make every effort to ensure that the services provided meet your expectations. However, we are not liable for any unforeseen circumstances beyond our control, such as natural disasters, strikes, or government actions.

• Third-Party Providers: We work with third-party providers for certain services (e.g., flights, accommodations, tours). We are not responsible for the performance of these providers but will assist you in resolving any issues that may arise.

• Personal Injury and Loss: Travel involves inherent risks. We are not liable for any personal injury, loss, or damage to personal belongings during your trip.

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Data Privacy

We are committed to protecting your personal data. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

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Governing Law

These terms and conditions are governed by the laws of Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Australia.

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Amendments

We reserve the right to amend these terms and conditions at any time. Any changes will be posted on our website, and it is your responsibility to review these terms periodically.

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Contact Us

If you have any questions about these terms and conditions, please contact us:

• Phone Number:  +61 469 379 269

• Email address:  travel@tlaustralia.com 

• Postal address: 9 Allambi Court, Cranbourne North VIC 3977

 

By availing of our services, you agree to these terms and conditions and our privacy policy.